Sunday, December 28, 2008

I know, I'm neglectful and technically incompetent

Merry belated Christmas, or whatever festivity you celebrate. I've been absent, as usual. It's been a hectic month. Tyler just headed out again for work, and I have no idea when he is coming back. I'm crossing all appendages that it will all be done by the 3rd week of January. He was home for 4 days and we had a great Christmas, lots of company, lots of food-lots of guilt. A tad bit of shopping for boxing day, including a fantastic new Coach pretty from my dad. Thank you!!!

Most recent mundane information: My laptop shut down one day and refused to turn back on. I say that like the laptop intentionally said, "no, screw you-you use me too much and I refuse to work for you anymore", but really-I think it might have. Seriously. Yeah, ok I'm paranoid. Anyway, I digress...I took it in to Futureshop today and they told me that it's fine but maybe there is something wrong with the battery (?!?!). It has worked since then, but is currently being charged. So, ummm thanks Futureshop for explaining why my laptop REFUSED to turn on for 7 days, that was so helpful.

Now, on to other random thoughts-Tyler got me an iPhone for Christmas. Woooo hoooo, I wanted one but just couldn't do it! Well, acutally he tried to but we have different cell contracts so they wouldn't let him do it. AND-Fido made me order it through their call centre, although they have them available in the city. They said it was because I have a contract. Oooookay, why not extend it then? Yeah, NO, they don't do that. Apparently when you're one of those long term customers who always pays their bill on time you have to wait an extra 10 days for the phone. Make sense to you, yeah-I didn't think so. And to top it all off, the first CSR I spoke to when I called was so far beyond rude that they should make a new category of asshole for him. I asked him what 3G meant becuase, no I am not a teckie. He was so condesending and still couldn't answer. Then I asked him for my store location when HE TOLD ME THAT I HAD TO GO TO THEM TO GET THE DAMN PHONE (actually no I had to call them back, get the drift?), he asked me "why, you don't know where it is (uh no, I wouldn't be asking if I did) ....can't you check a phone book (no asshole I'm illiterate would have been a great response)"? I mentioned that I didn't intend on being on it all day so NO, I DON'T NEED A PLAN THAT COSTS $100/month, for the 20th time(!), because I don't have the actual time to sit on it all day-and then he told me that he didn't even understand why I would get an iPhone then. Ok, so let me get this straight-I call you, offer to buy an expensive product, and commit myself to a 3 year plan, pay every month for 3 years and you criticize my phone selection? I could go on about all the other crappy, completely wrong, information he gave me but I assume I've already lost your attention by now anyway. Suffice it to say that perhaps he should consider some education on CUSTOMER SERVICE. So....once I found out that I had to go through customer service, I called back and spoke to a really nice guy who apologized 652 times, give or take.

So that's my recent life in a nutshell. I'm technically incompetent and completely neglectful of my two fans. Sorry.

4 Comments:

Blogger Kristi said...

As a Fan, I say "Thanks for the update!!" I have more comments, but gotta get the little one to bed right now!

December 28, 2008 at 9:13 PM  
Blogger hollystar said...

i laughs because i know how you feel. speaking of feeling, you should feel special. i didnt read any blogs for a week. i checked to see if you had blogged and you did. i read your blog and cleared the other 815 feeds that were new. feel special!

despite ahole csr, yay! and iphone... err. yea. :)

December 28, 2008 at 10:36 PM  
Blogger KiS said...

Hey, yay! My 2 fans. I'm TOTALLY honoured. Nevermind the fact that you two see my babbling on FB, kisses girls!

December 30, 2008 at 8:06 PM  
Anonymous Leslie said...

Fan #3 here.

It sounds like you were talking to the same guy I talked to about my internet service....ugh!

Hope your New Year is great!

January 3, 2009 at 7:23 PM  

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